To help you get started in Resolw, we’ll build your first Room with a unique shareable link. All you need to do is sign up and complete your profile!

 

  1. Once you’ve logged in, find the Share Link icon, which looks like this (but smaller!):  
  2. Click on the icon to open the menu. You’ll see a menu where you’ll need to choose which link you would like to copy and share.
    • Room links are permanent, meaning multiple people can open the link and start a session. A new session will be created for each unique visitor, and it will be accessible to all members of the room.  
    • Private chat links are valid for 24 hours only between you and the person you send it to, and can only be used one time.
  3. Send the link to someone and get them to open it and write a message to you from their mobile phone or tablet. When they send their message, the session will begin and you'll receive a notification.
  4. Start Resolving! All incoming sessions will be routed to you. You can choose to use the chat, an audio call, a video or image pointing call to diagnose or fix a problem – without even being there in person! 
    • Video and audio calls will only be made available once you have opened the session in your workspace. 

*Resolw and Facebook don’t quite get along yet. To begin your session without any hassle, we recommend sharing your links via SMS, email, WhatsApp, rather than with Facebook messenger.