Your status is located next to your name, and you'll see other users' statuses when you open a Session with them

 

 

Active:

A green circle or star indicates that you, or your team member, are online and available to handle incoming queries.

 

 

Offline/Logged out:

A grey circle or star indicates that you're not actively online, but doesn't always mean that the person is unavailable. If you're using our mobile app, for example, the indicator will be grey when the app is on idle in the background, but you'll still receive notifications of incoming messages. 

 

 

Offline-DND:

A red circle or star indicates that the Resolw user has set their status to Don't Disturb, meaning no Sessions can be routed to them and they won't get any notifications. If all Space members are marked as Don't Disturb, Resolw will greet any incoming Sessions with a message to let people know you're not around.